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Introduction :

This guide explains how to change the password for your IPAG Microsoft 365 account or reset it if you have forgotten it.

Your IPAG Microsoft 365 account gives you access to many of the school's digital services, including Outlook, Teams and OneDrive, as well as platforms that use your IPAG account to authenticate you, such as Moodle, IPAGZen, etc.

When you change your Microsoft 365 password, your new password will also be used to sign in to these services.

How to proceed ?

1. From your web browser, go to the following Microsoft website :

 https://passwordreset.microsoftonline.com/

2. Enter your IPAG email address  (***@ipag.fr), complete the CAPTCHA, then click "Next":

3. Select "I forgot my password", then click "Next" :

4. Click "Email". A verification code will be sent to the personal email address you provided when you enrolled at IPAG Business School : 

5. Check your personal email inbox and retrieve the verification code. :

 💡 If you cannot find the email, remember to check your Junk / Spam folder 

6. On the web page, enter the verification code to verify your identity, then click "Next" : 

7. Choose a secure password that meets the following requirements :

• be at least 12 characters long;
• contain at least one lowercase letter, one uppercase letter, one number and one special character;
• not contain IPAG, your first name or your last name;
• be different from your previous passwords and not be a very similar variation of them;
• do not reuse a password that you already use for a personal account.

8. Enter your new password in both fields provided (fields 1 and 2), then click "Finish" :

9. A message will confirm that your password has been successfully changed / reset :

⚠️ Please note 

As your IPAG account is used to access several services, you will also need to use your new password to sign in to IPAG Wi-Fi, IPAGORA, IPAGZen, Moodle and the computers in the IT rooms.

Unable to reset your password ?

If you receive a message indicating that your password cannot be reset, please submit a request to the IT Support team :

 ➡️ Password request form via IPAG ZEN

In your request :

1. Provide a personal email address :

Utilisez de préférence l'adresse e-mail personnelle que vous avez fournie lors de votre inscription.

2. Provide your details in the "Description" field :

Please provide enough information for us to identify you in our systems: 

• Last name;
• First name;
• Status: Student, Teacher or Alumni;
• Programme / course;
• Any other information that may help us identify your account.

⚠️ This information will help the IT Support team process your request more quickly. Depending on the information provided, we may need to verify your identity.